Refund and Returns Policy
Last Updated: July 5, 2026
At TheBellevora.com, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must:
- Be unused, unopened, and in its original condition.
- Be returned in its original packaging with all accessories and labels included.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Returns requested after 30 days from the delivery date are generally not eligible for a refund.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
- Opened or used beauty and personal care products
- Cosmetics that have been opened or used
- Skincare or haircare products with broken safety seals
- Personal hygiene products
- Gift cards
- Digital products or downloadable content
- Clearance, final sale, or marked “Non-Returnable” items
- Products damaged due to misuse, negligence, or improper storage
If you’re unsure whether your item is eligible, please contact our customer support before sending it back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
Once verified, we will offer an appropriate solution, which may include a replacement, store credit, or a full refund.
Return Process
To initiate a return:
- Contact our customer support team at support@thebellevora.com.
- Include your order number and reason for the return.
- Wait for return authorization and shipping instructions.
- Securely package your item and send it to the return address provided by our support team.
Please do not return items to the manufacturer or any address other than the one provided by us.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Most refunds are processed within 5–10 business days after approval.
- Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card company, as refunds may take time to post.
- Contact your bank for additional processing information.
If you’ve completed these steps and still haven’t received your refund, please contact us at:
Exchanges
We replace items only if they are defective, damaged during shipping, or incorrect.
If you need an exchange, please contact us at:
Return Shipping Costs
Unless the return is due to our mistake (such as receiving a defective, damaged, or incorrect item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered processing or has shipped, it cannot be canceled and must follow our standard return procedure.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Email: support@thebellevora.com
We aim to respond to all customer inquiries within 1–2 business days.
