Refund & Return Policy
Last Updated: August 2026
At Bellevora, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before initiating a return.
1. Return Eligibility
You may request a return within 30 days of receiving your order if the item meets the following conditions:
- The item is unused and unworn.
- The item is in its original condition.
- All original tags, labels, and packaging are included.
- Proof of purchase or your order number is provided.
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Earrings and body jewelry
- Hair accessories that have been used
- Personalized or custom-made items
- Gift cards
- Final sale or clearance items
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
- A brief description of the issue
We will review your request and arrange a replacement or refund where appropriate.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Return Shipping
If the return is due to a defective, damaged, or incorrect item, Bellevora will cover the return shipping costs where applicable.
For returns due to a change of mind or incorrect purchases, customers are responsible for the return shipping costs unless otherwise required by law.
Shipping charges paid on the original order are generally non-refundable unless the return is due to our error.
6. Exchanges
We currently offer exchanges for items that are damaged, defective, or incorrect.
If you wish to exchange an item for a different style, color, or size, please contact our customer support team. Exchange requests are subject to product availability.
7. Order Cancellations
Orders may be canceled within 12 hours of placement, provided they have not yet been processed or shipped.
Once an order has been processed for shipment, it cannot be canceled. You may request a return after receiving the item if it meets the eligibility requirements.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as refunds may take several days to appear.
- Contact your bank for additional processing information.
If you have completed these steps and still have not received your refund, please contact us.
9. How to Start a Return
To request a return, please contact our customer support team with:
- Your full name
- Order number
- Email address used for the purchase
- Reason for the return
- Photos (if the item is damaged or incorrect)
Our support team will provide you with further instructions after reviewing your request.
10. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:
Bellevora
Website: thebellevora.com
Email: support@thebellevora.com
Our team will respond as quickly as possible and work to resolve your issue in a fair and timely manner.